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Title: Joan Sheales Education Award Report: Hannah Sinclair, Membership Manager, ANZCA - May-July 2019
Keywords: member satisfaction
strategic planning
awards and prizes
Issue Date: 2019
Publisher: Australian and New Zealand College of Anaesthetists (ANZCA)
Abstract: The Joan Sheales Staff Education Award grant is intended to assist a staff member to attend an appropriate local or international educational meeting, conference, seminar, course or similar educational event. Professor Barry Baker made a generous donation in 2014 in honour of past ANZCA Chief Executive Officer Ms Joan Sheales, which provides for a small grant to be available every second year to help an ANZCA staff member to develop their professional capacity to support the College’s delivery of high-quality training and education in the specialties. In 2018, Hannah Sinclair, ANZCA membership manager, was the recipient of the award. Her project was to undertake a study tour to visit the Royal College of Physicians and Surgeons of Canada (RCPSC). RCPSC is a pre-eminent leader in the non-for profit medical sector with regards to membership services offering world class membership services to support their 50,000 members. The aims of the study tour were to: • Learn and better understand the services that RCPSC offer to members and what engagement methods they use. • Learn how RCPSC integrate their strategic plan with the delivery of better service to members. • Study technology and online services used by RCPSC to better engage with members and improve member access. • Learn more about how RCPSC is addressing bullying, discrimination and the health, and wellbeing of doctors. • Understand evaluation methods to better measure member satisfaction. Due to not being able to travel an alternative plan was developed for the study tour. A virtual tour was planned and Hannah worked closely with the RCPSC to organise a series of video conferences with RCPSC senior staff. Not only proving a sustainable and cost effective option for working with our international partners, the virtual study tour has created a new way of working. The vision for the virtual project focussed on the following shared practices of ANZCA and RCPSC. 1. Value and perception of membership 2. Continuing Professional Development (CPD) 3. Presidents and CEOs vision 4. Strategic planning around doctors health and wellbeing including gender equity 5. Tri-nation alliance and international relations – the future The following report outlines the key observations and learnings in each of the five focus areas. Much has been learnt outside of what was originally planned through ongoing discussions and communications, and the sharing of resources. This report outlines the outcomes from what was originally intended, and informs future objectives and projects for ANZCA in the membership area as well as for interactions between other ANZCA departments and the RCPSC.
Description: Location: Melbourne Library, shelved with Theses; Barcode: 3002624.
Type: Report
Affiliates: Australian and New Zealand College of Anaesthetists (ANZCA)
Royal College of Physicians and Surgeons of Canada (RCPSC)
Appears in Collections:Corporate

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